Your Information

Our goal is to maintain your trust and confidence when handling personal information about you.

You have choices

As a website visitor/customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable the organisation to provide you with quality products and services that help you meet your needs and objectives.

Security of personal information

The security of personal information about you is a priority. This information needs to be protected by the website you have visited maintaining physical, electronic, and procedural safeguards that meet applicable law. Organisations should have proper procedures in the handling of personal information. When organisations use other companies to provide services to the website/company, they should require them to protect the confidentiality of personal information they receive.

Personal information

FWR only collect information from you, when using the ‘Contact Us’ form.

Purposes and uses

We use information collected from our website to facilitate your access to our website. We use this information about you to manage our relationship with you, and to reply to your enquiry regarding our services. This information is not passed onto anyone else. By using this website, you agree to the use of this information.

Details of FWR are set out in the Legal information Legal information section.

Using public areas of our website

We won’t collect any personally identifiable information about you when you use public areas of the website.

What are cookies?

When people use some website, they keep track of what they do, just like organisations keep track of how customers/people use their business.

This involves keeping a log of activity on their web servers and, where necessary placing cookies on your computer. A cookie is a small piece of information, like a number or short piece of text, which your browser can store on behalf of a visited website.

The cookies organisations use and how they use them

Some of the cookies organisations use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from these sites, but parts of the site will then not work as intended and you may not be able to use, or access them or your account. See the information below to find out more about the cookies companies use and how to delete them.

Whilst FWR themselves do not use cookies, many sites referenced by FWR pages want you to know that by using their website, you are agreeing to the use of these cookies. Some of these cookies do not capture or contain any personally identifiable information but others do.

Essential site cookies

These cookies are required for the website to work and have to be set for the customer to be able to access the site and navigate around.

First party analytic cookies

These cookies are used to track the customer journey on the website. This data derived from the ‘session’ and ‘analytical’ cookies will be used for detailed analysis of the website to improve the way the site works, and to help companies identify how they can improve the online experience and usability of their website.

Secure areas only:

Companies have cookies which are used to manage the customer log in for the website. These are required to authenticate the customer and you can’t log in to the secure area without them. Sometimes a permanent cookie is used to support fraud monitoring of applications to protect the customer from fraudulent account activity.

User interaction / experience cookies

Some websites have ‘quick login’ and ‘personal details’ cookies, which are used to pre-populate Name, DOB and postcode so the customer only has to re-key their chosen personal detail and password.

Some cookies are used to enable the customers to use online products, they detect what products they have registered and whether that information needs refreshing. They are essential for the service the customer has requested.

How to delete/disable cookies from your PC

The instructions below are offered as a guide to the most widely used browsers, but the details may be subject to your own browser settings.

Please note that by deleting cookies or disabling future cookies, parts of the site you have visited will not work and you will not be able to apply for a product, or service your account, unless you start again.

Internet Explorer 9

To delete cookies: Tools>Safety> delete browsing history>Select Cookies>Delete.
To disable Cookies: Tools>Safety>Web page privacy policy>Settings> Adjust settings as required.

Internet Explorer 8

To delete Cookies: Tools>Delete Browsing history>Select Cookies>Delete
To disable Cookies: Tools>Internet Options>Privacy>Adjust settings as required.

Internet Explorer 7

Select Tools, ‘delete browsing history’, then select ‘Delete cookies’.


To delete Cookies: Wrench Icon>Settings>Show Advanced Settings>Privacy Section>Clear Browsing Data>Select Cookies and other browsing date>Clear Browsing data.
To disable Cookies: Wrench Icon>Settings>Show Advanced Settings>Privacy Section>Content Settings>Adjust Cookie settings as required.


To delete Cookies: Tools>History>Clear recent history>Select time range to clear>Select Cookies>Clear now.
To disable Cookies: Tools>Options>Privacy>Firefox will use custom settings for history>Select required Cookie settings>OK.


To delete and/or disable Cookies: Tools>Preferences>Privacy>Delete or control Cookies as required.